Computer? OK...

Yesterday Elzane (one of the team leaders at work) walked into the IT room to gripe about one of the new employees. Apparently it took over an hour of repeated explanations before this new person understood the difference between a file and a folder.

It was four more hours before she grasped the concept of a template.

Now, I don't mean to be presumptuous, and I know that I've had more exposure to computers than most, but I'm really confused here. This person graduated last year. How do you physically manage to go through four years of 'varsity nowadays without picking up at least a basic grasp of computing concepts along the way?

When all assignments are typed as a matter of course, and virtually every white-collar job demands a familiarity with computers, how is it possible to maintain such unblemished ignorance?

Ahh, the mysteries of life...